Nationwide Credit utilizes the Ontario Systems FACS ® software, Auto Dialer, and Interactive Voice Response System. Our Hardware is a combination of HP/Compaq Business desktops, HP Thin Clients, and IBM's XSeries eServers. The Servers provide the ultimate balance of high performance, high availability and vast internal storage, each with Dual-Core 2.8G Intel® Xeon® processors, and a total disk storage well over 1 Terabyte all in a series of raid arrays that allows us, in the event of a hard drive failure, to bring back the system in a matter of minutes.

Minimal down time is essential. Our clients data is backed up nightly to high capacity backup drives, the data is then loaded onto a backup tapes nightly and stored off site. In the event of electrical failure, our servers use APC battery powered back ups with a average run time of 185 Minutes . Our network is also protected by a Netopia router/firewall , a Cisco VPN firewall router and a Software firewall/proxy server called Winroute. The Winroute proxy/firewall server allows us to limit a users ability on the internet, and only allows them to view the sites we want them to view.

Nationwide Credit takes strides to ensure that a clients data is well protected. Each department has a separate security access number and is only given to employees in that department or those who do business with that department. Employees must have two different usernames and passwords to gain access to the system. Upon termination of an employee, access to all aspects of the system and the building is removed in a matter of minutes.

Nationwide's collection services include utilizing the following systems:

Ontario Systems Integrated Guaranteed Contacts Dialer (MVP GC ): Their integrated dialer allows easy campaign builds and changes can be made on the fly without having to rebuild a campaign. The integrated part also removes the need to upload/download data files back and forth between the dialer and the collection system. The accounts are updated instantly given our clients the ability to see the true activity on an account.  Along with Artiva Manager the GC dialer allows real-time stats that our management team can make imediate adjustments to campaigns

Ontario Systems Unattended Messaging (GC UMS): This feature of the GC Dialer allows us to set up campaigns where we can call thousands of accounts either during or after office hours. (** In compliance with the FDCPA, we do not make any calls before 8:00am or after 9:00pm **) The GC UMS will leave a message to call us, but it also allows the recipient to press a button to talk to one of our representatives live.

Ontario Systems IVR Interactive Voice Response System. This allows a caller to find out what their balance is and gives them the ability to leave their payment information for processing 24/7.

Utilizing Dantom Systems Intelligent Collection Letters® , Nationwide has access to their state-of-the-art computer technology interface to more than 25 different software companies providing information processing for:

• Dual Address Standardization
• Electronic Return Mail
• Address Element Correction
• National Change of Address
• Electronic Directory Assistance
• Bankruptcy/Deceased Information
• Intelligent Return Mail

Nationwide CrediEquifax
http://www.equifax.com/

Experian
http://www.experian.com/

TransUnion
http://www.transunion.com/